Privacy Policy

Last updated on May 08, 2019. cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our exclusive products, services and website (collectively, our “Services”). Your personal data includes information but is not limited to:

● Name

● Address

● Telephone number

● Date of birth

● Email address

● Location

● Information available and accessible through authentication service (Facebook and Google)

● Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach us at This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

We sincerely respect your online privacy data. We further recognise your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.


We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:

(1) create a profile on our website or request for any of our Services;

(2) request assistance from our customer support team;

(3) fill and submit enrolment forms or request any other information from us;

(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you; or

(5) sign in via Facebook or Google.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Sign in/Log in/Profile creation

In order to use our website and/or the services offered on the website, permits You to register or log-in the Website through certain third party services, such as Facebook and Google (“Authentication Service”). By registering for or signing in/logging in to the Website using an Authentication Service, you agree that may access your account information such as your name, D.O.B, e-mail, mobile number, profile picture or any other information allowed and provided by you from the Authentication Service and you agree to any and all terms of use of the Authentication Service regarding your use of the Website via the Authentication Service. You agree that any Authentication Service is a Reference Site and you are solely responsible for your interactions with the Authentication Service as a result of accessing the Website through the Authentication Service.

When you log in for the first time, we auto-generate a name and username which acts as your identity on the website. The name and username is generated on basis of the name details provided and used by you on Facebook and/or Google (Third party Authentication Service) which you use in order to log in to website. We also access your device camera and/or your image gallery/folder for you to be able to upload your and/or a dog’s profile picture/photo. You are also asked to enter your current occupation, in case you would like to mention it or make available for other users and your location which can be edited, updated by you at any point of time. All this is available and showcased on your profile on the website.

Registering and creating dog profiles

While creating a dog profile, you are asked to give access to your device’s geolocation to be able to mark your current real-time location as that particular dog’s estimated location. We auto-generate a unique ID no. for each dog you register. We further collect information/data about the dog such as current/real-time picture of the dog, name, age, gender, breed, color, about the dog and username of the person/user registering the dog. We collect information regarding a dog’s medical history which a user can enter under the Medical Record table/section on every dog’s profile and upload relevant invoices, prescriptions, document, etc.

Device location

Access to your device location plays a vital role in the functionality and accessibility of our website and the services offered on the website. We collect your device location information at the time of your first log in/sign in which you can edit at any point of time on your respective user profile on the website.

We also require access to your device location in order to be able to provide you with the services we offer on the website. It is used during but not limited to when you create your profile, create/register dog profiles, locate dogs on the website, register/create dog profile, mark a dog as ’seen’, opt/request for services.

In furtherance to this, we also may collect device specific information such as your International Mobile Equipment Identifiers(IMEI) with or without your intervention.

Activity/Action based data collection

We also collect data based on the activities that you perform as a user on your own profile, on other user’s profile, dog profiles and/or any other section of the website. Certain information, such as your phone number, name, e-mail address, is collected in order to, among other things, verify your identity and for use as account numbers in our record system and contact you. Email addresses, Geo-locations, Intellectual Property, listings/profiles viewed, any information entered in the forms or any other data entry points on any section of the Website are also collected.

When you are signed in/logged in on our website, and view other user profiles and/or profiles of registered dogs on the website, they automatically get added under your ‘Connections’ for you to be able to find, view, connect and interact easily.

We ask for your mobile number as a confirmation and authentication while you request for any of our services and to further contact you for delivering the services. We also collect data/information regarding your last website visit, changes/updates made and information/data added/posted when and where.

When you are requesting to enrol with us as a service provider, you are requested to fill up an 'enrolment form’. We collect and access all the information/data entered and submitted by you in the forms.


Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you a better experience on our website, and to collect, analyze and improve the performance of our Services. We also ask for your geolocation access for executing your actions and to provide you with relevant real-time data according to your current location, collect your location (IP address) so that we can personalise our Services.

When you visit the website again, the cookie allows that website to recognize your browser. We offer certain features that are only available through the use of a "cookie". We use Cookies to identify individual user buying pattern, overall demographics in order to help us to improve your user experience and the overall quality of our services. Cookies can also help us provide information, which is targeted to your interests.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.


The Website may include hyperlinks to other web or content or resources. We have no control over any Application/Websites or resources, which are provided by companies or persons other than us. You acknowledge and agree that we are not responsible for the availability of any such external Application/Websites or resources, and do not endorse any advertising, products or other materials on or available from such Application/Websites or resources. You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external Application/Websites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such Application/Websites or resources. These third-party service providers and Third-Party Application/Websites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Application/Website, you review the Third Party Application/Website’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.


Your contact information is used to contact you when necessary and for authentication purposes. We use information/data provided by you for running the website and to be able to properly deliver the services offered by us. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the Website before information about you is transferred and becomes subject to a different privacy policy.

We may release your personal information to a third-party in order comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright Policy as mentioned in the Terms of Use as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we may disclose name, address, country, phone number, email address and company name. We would disclose Your phone number in order to provide/complete/fulfil any of the services requested by you.


You further acknowledge that the Website may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. Any emails sent by us will only be in connection with the provision of agreed services and products and its promotion/advertisement.


Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

External Service Providers: There may be a number of services offered by external service providers that help you use our Website and services. If you choose to use these services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.

Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and services requested by you, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience and providing you with the requested services. To the extent that these entities have access to your information, they will treat it at least as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the services. You will receive notice of such event (to the extent it occurs).

Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.


Following registration, you can review and change the information you submitted except your name and username, during registration/signing in/logging in. If you change any information we may keep track of your old information. You can change/update your registration/profile information such as: image/picture, location/address, phone number when confirming any action/activity, and profile bio/about. To remove your profile so that others cannot view it, contact our customer support team at

We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests. Dog Profiles and data/information entered by you is not your personal or private data. is not obliged to you in any manner regarding the same.


Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Website or on other Websites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers and authentication service providers and they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others and we do not stand liable for any such data.


We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information and bank account details via the Website. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.


We cannot ensure that all of your private communications and other personal information (including sensitive information bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Website, you understand and agree that you assume all responsibility and risk for your use of the Website, the internet generally, and the documents you post or access and for your conduct on and off the Website.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time as seen fit, without any intimation to you, and your continued use of the Website will signify your acceptance of any amendment to these terms. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We therefore request you to re-visit and re-read our Privacy Policy from time to time. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this Website immediately.